Up until last summer, Rebellion Brewing was using a different software solution to help run their brewery operations and operate their business. At first, they found that this software solution was able to operate their business, and they were able to work around the parts they weren't so huge on. However, they were starting to find they were running into many issues that were hindering their success, and this made it harder to manage their day to day.
Rebellion started to feel that the issues they were running into were too cumbersome to work around, and they began searching for alternative software solutions. Rebellion was finding that their previous service was starting to run into major problems with bugs, errors, service outages, and the like. While this in itself might be manageable on it's own, they were also finding that the support provided to them from their supplier was not reliable when it came to fixing errors, and on top of this, it would often take up to 24 hours to get a response letting them know that they were looking into the problem.
According to Rebellion's Brewmaster & Brewery Manager Zaul McLellan, "responses from customer support slipped from hours, to days, weeks, and finally sometimes months."
Separate from the bugs and support issues, Rebellion was also finding that data accuracy within their system was often in question, as a lot of the numbers from their service weren't lining up with their paper records. Inventory quantities and costs were often inaccurate in the database that they were using at the time, which led to inaccurately captured COGS and profit margins. As a result, confidently pricing products became increasingly difficult.
Additionally, they found that the user interface of their previous system was not intuitive, the lack of support with other software like Quickbooks was a problem, and support for the Canadian tax system felt increasingly neglected. Because of the user interface not being easy to use, this caused them to lose even more time to a system that wasn't fulfilling their needs. Not being able to integrate with software like QBO also made it difficult to communicate with and work with their accounting team. Lastly, being a Canadian brewery, Rebellion struggled with delays and difficulties in tax reporting due to the system not having knowledge of their local taxes.
Due to all of these issues and more, Rebellion realized the need for a change was imminent. Thankfully, they had been in contact on and off with Brew Ninja for a number of years, and decided to take the plunge in 2021. They have described this choice as especially beneficial to them and their operations, and haven't looked back since.